Read more about Air Canada’s refund and cancellation policy.
Fare rules explain refundability of your purchase.
All refund assessments are based on Air Canada’s tariffs and policies as well as the terms and conditions of your purchase. In the case of cash and Interac online payments, customers will receive a cheque in the mail. Refunds are credited back to the original method of payment. If you are not at your point of origin, we will refund your ticket and provide you with a confirmed reservation back to your point of origin. Under the Air Passenger Protection Regulations, if your flight was delayed by three hours or more, or was cancelled, due to an event that is within our control or is required for safety purposes, and you refuse the alternate travel arrangements offered because travelling no longer serves a purpose, we will refund the unused portion of your ticket. If your ticket was purchased through a travel agency, please contact them directly to process this refund for you – no special waiver is required for them to process this kind of refund. If you are not able to access the cancel and refund options there, please contact us directly. If your ticket was purchased through our website, please go to My bookings to retrieve your reservation. This receipt acts as proof that you no longer hold a future travel credit for your booking and can be submitted to your insurance company.Ī reminder that refund requests must be made through the same source you booked your ticket through. All refunds will be calculated and processed based on the fare rules of your ticket, and a refund receipt will be issued. To cancel any future travel credit, please cancel your reservation and request a refund. Many travel insurance providers require proof that you no longer hold a future travel credit for your booking before you can file a claim with them. Your travel agent should also be able to explain taxes, fees, charges and surcharges to you. after purchase, on your itinerary-receipt. prior to purchase, on the Review Booking page (just click on the ‘See details’ link). You can see the total price you’ll have to pay and the breakdown of the amounts of applicable taxes and fees as well as other charges and surcharges for your itinerary:. 
Our Special Offers and Select Flight pages display the base fare amount in addition to the approximate taxes, fees, charges and surcharges associated with a given itinerary, as well as the total price associated with the itinerary. We’re committed to being as transparent as possible about which taxes, fees, charges and surcharges are collected with your purchase. 
A federal air travellers’ security charge to fund security personnel and security equipment.An airport improvement fee (levied by various airports across the country to fund airport improvements),.the number of times you board a new flight and at what airport).įor example, on a typical ticket for an international itinerary, you can expect to pay: The amount you pay in taxes, fees, charges and surcharges on a ticket is based on your itinerary (e.g. Airlines also collect surcharges in an effort to partially offset the volatility of and fluctuations in operating costs, such as the costs associated with the use of Canada's and other foreign countries' air navigational infrastructure and services, and the costs associated with the price of fuel. Other foreign taxes, fees and charges are collected on behalf of foreign governments. Like all other airlines, we’re required to collect taxes, fees and charges for a variety of purposes, including national security, infrastructure enhancement and airport maintenance.
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